Shipping Options

• All food packages are shipped via UPS and are generally shipped within 24 hours of when the order arrives unless a different delivery date is requested. All orders are shipped “signature release” allowing UPS to leave the package without receiving the recipient’s signature. If you are unsure of your recipient’s plans, we recommend sending a gift certificate

• Standard Delivery arrives 1-2 days after the order has shipped. Deliveries are by 8:00 pm to residences and 5:00 pm to businesses. Frozen packages should be scheduled to arrive one day prior to preparation to allow thawing time.

• Overnight Delivery arrives the day after the order has shipped. Packages are delivered by 6:00 pm the next business day.

• Overnight AM Delivery arrives by 10:30 a.m. the day after the order has shipped to most city and suburban areas and 4:30 pm or earlier to remote areas including Alaska and Hawaii. This service is available in most, but not all, zip codes. If you live in a more remote area, you may want to confirm that UPS will provide this service to you prior to placing your order. You can do that by calling us at 1.800.556.1700 or UPS at 1.800.742.5877

• Sunday and Monday deliveries are not available for perishable packages. We are not able to ship for delivery on holidays recognized by UPS including New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. We are unable to deliver food packages to PO boxes, FPO’s or APO’s Major holidays and weather conditions may change delivery availability. Call early to place a Christmas week order. We may find it necessary to upgrade your method of shipping at no extra charge to you, during poor weather conditions or busy holiday seasons. This upgrade does not change the value of the shipping paid on the order and has no cash or credit value.

Shipping Date

• While placing your order, you will be asked for your requested shipping date and shipping option. We will make every effort to ship your product on that date. If that is not possible, we will contact you with your revised shipping date. In the case of Overnight delivery, your product will arrive on the day after shipment. In the case of Standard delivery, your product will arrive two days after the day of shipment.
  
  Due to high volume and weather conditions any packages with a delivery date of December 23 and 24 may arrive on Monday, December 22, 2008. An email with the UPS tracking number and shipping information will be sent when your order is shipped.

• We live and work on the coast of Maine. Winter months are very exciting here and we will have an occasional "snow day" where UPS, despite its best efforts, cannot promise that our packages will be delivered on time. On those occasions, we will reschedule shipments as weather allows. We will do our best to notify all affected customers of these delays.

Order Confirmation

• Shortly after placing your order, you will receive an email confirmation from service@hancockgourmetlobster.com. This email will contain your name and billing address, the shipping address, the items ordered and your requested shipping date. Please review this email carefully and let us know, by email or by calling 1.866.266.1700, if there is anything that doesn't look correct.

Tracking Numbers

• On the date of shipment, our shipping system will generate an email to you which will contain your UPS tracking number. This email will also come from service@hancockgourmetlobster.com. This email is sent shortly after the packages leave our loading dock, but the actual tracking numbers are not scanned by UPS for several hours, so the tracking number we send you won't be available for tracking until about 8:00 p.m. e.s.t. on the date of shipment. If you need help tracking your package, please don't hesitate to call us at 1.866.266.1700.