Hancock Gourmet Lobster Co. 1-800-552-0142
Jan 7
Wed
ORDERS PLACED BY 10:30 A.M. EST TODAY USING OVERNIGHT DELIVERY WILL ARRIVE: (CLICK FOR OPTIONS)
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Shipping Information

Our Customer Service and Shipping departments work together closely in order to deliver our great Maine Lobster products to you when and where you want them. We have provided the following information to help answer some typical questions about shipping our products.

Orders placed by 10:30 a.m. est today using overnight delivery will arrive
Jan 6
Tue
Jan 7
Wed
Jan 8
Thu
Jan 9
Fri
Jan 13
Tue
Unless you request a different date when placing your order.

Shipping Options

  • All food packages are shipped via UPS and are generally shipped within 24 hours of when the order arrives unless a different delivery date is requested. All orders are shipped “signature release” allowing UPS to leave the package without receiving the recipient’s signature. If you are unsure of your recipient’s plans, we recommend sending a gift certificate

  • Standard Delivery arrives 1-2 days after the order has shipped. Deliveries are by 8:00 pm to residences and 5:00 pm to businesses. Frozen packages should be scheduled to arrive one day prior to preparation to allow thawing time.

  • Overnight Delivery arrives the day after the order has shipped. Packages are delivered by 6:00 pm the next business day.

  • Overnight AM Delivery arrives by 10:30 a.m. the day after the order has shipped to most city and suburban areas and 4:30 pm or earlier to remote areas including Alaska and Hawaii. This service is available in most, but not all, zip codes. If you live in a more remote area, you may want to confirm that UPS will provide this service to you prior to placing your order. You can do that by calling us at 1.800.556.1700 or UPS at 1.800.742.5877

  • Sunday and Monday deliveries are not available for perishable packages. We are not able to ship for delivery on holidays recognized by UPS including New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. We are unable to deliver food packages to PO boxes, FPO’s or APO’s Major holidays and weather conditions may change delivery availability. Call early to place a Christmas week order. We may find it necessary to upgrade your method of shipping at no extra charge to you, during poor weather conditions or busy holiday seasons. This upgrade does not change the value of the shipping paid on the order and has no cash or credit value.

Shipping Date

  • While placing your order, you will be asked for your requested shipping date and shipping option. We will make every effort to ship your product on that date. If that is not possible, we will contact you with your revised shipping date. In the case of Overnight delivery, your product will arrive on the day after shipment. In the case of Standard delivery, your product will arrive two days after the day of shipment.

    Due to high volume and weather conditions any packages with a delivery date of December 23 and 24 may arrive on Monday, December 22, 2008. An email with the UPS tracking number and shipping information will be sent when your order is shipped.

  • We live and work on the coast of Maine. Winter months are very exciting here and we will have an occasional "snow day" where UPS, despite its best efforts, cannot promise that our packages will be delivered on time. On those occasions, we will reschedule shipments as weather allows. We will do our best to notify all affected customers of these delays.

Order Confirmation

  • Shortly after placing your order, you will receive an email confirmation from service@hancockgourmetlobster.com. This email will contain your name and billing address, the shipping address, the items ordered and your requested shipping date. Please review this email carefully and let us know, by email or by calling 1.866.266.1700, if there is anything that doesn't look correct.

Tracking Numbers

  • On the date of shipment, our shipping system will generate an email to you which will contain your UPS tracking number. This email will also come from service@hancockgourmetlobster.com. This email is sent shortly after the packages leave our loading dock, but the actual tracking numbers are not scanned by UPS for several hours, so the tracking number we send you won't be available for tracking until about 8:00 p.m. e.s.t. on the date of shipment. If you need help tracking your package, please don't hesitate to call us at 1.866.266.1700.

Delivery Charges (per address)

Order total: Standard 2 Day
Delivery:
Overnight
Delivery:
Overnight AM
Delivery:
Up to $49.99 $23.95 $27.95 $37.95
$50-$99.99 $27.95 $32.95 $42.95
$100-$124.99 $31.95 $36.95 $46.95
$125-$149.99 $34.95 $39.95 $49.95
$150-$174.99 $37.95 $42.95 $52.95
$175-$199.99 $40.95 $45.95 $55.95
$200-249.99 $45.95 $50.95 $60.95
$200+ 20% of order 22% of order 22% of order
Saturday delivery, Alaska and Hawaii incur an additional charge of $20.
Alaska and Hawaii please add an additional $20.00

Gift Certificates

  • Our Gift Certificates are mailed within 24 hours of receipt of the order, and are sent by United States Mail. You should count on at least a week for receipt. If you would like to expedite delivery, please call us at 1.866.266.1700 and we will give you a quote for UPS overnight delivery of your Gift Certificate.

Packaging

  • We carefully pack our packages in Styrofoam and heavy corrugated outer boxes. We pack our boxes with frozen, reusable, gel packs to maintain products in good condition until arrival. Partially thawed products are in good condition as all of our products are pre cooked.

Live Lobster Shipments

  • Our neighbors in Cundy's Harbor ship our live lobsters for us. They are packed in Styrofoam coolers and corrugated boxes. Our lobsters leave the cold waters of Casco Bay for the first time on the day of shipment to you, so they should arrive in fine shape, although a bit groggy from the trip.

  • If one of your lobsters appears less-than-lively, touch the lobster's eye and watch for movement. If there are no signs of life, fully cook the lobster immediately. (This is what we do at home). When done, check the consistency of the tail meat. If the meat appears firm and fleshy then it is fine to eat. If the meat has more of a cottage cheese texture - very watery, loose and mushy, then it obviously should be discarded. Because we are dealing with live little creatures, and because we are sending the very freshest lobster available, and because we have found that most premature lobster death occurs because of harsh handling by UPS or FEDEX, we do not replace lobsters.

  • All live lobsters should be cooked on the day of arrival. Full instructions will be enclosed with your package.

Package Delivery

  • All of our packages are shipped signature release. This means UPS will leave the package without requiring a signature.

  • If you plan to be away for the day of delivery, and if you live in an area of high temperatures, please arrange for someone to pick up the package and put it in a freezer until you return home.