Shipping Options

• In an effort to control shipping costs, we have revised our packaging specifications to permit UPS Second Day (Standard) delivery of most products to most cities. Products that cannot ship Standard are identified on the product information pages.

• You now have three shipping options, Standard, Overnight, and Saturday delivery. Standard shipping is available Monday – Wednesday. Overnight delivery is available for all products shipping Monday – Thursday. You may select Saturday delivery for any order.

• If you have purchased a product which can not ship Standard, your shipping will be automatically upgraded to Overnight.

• Shipping to Hawaii and Alaska must ship Overnight and costs an additional $20.00.

• Shipments to very warm locations will be upgraded (at your expense) to Overnight shipping if we are not confident Standard shipping is advisable for your location. In most cases, this upgrade is automatic, but may occasionally be made manually as the order is processed.

Shipping Date

• Unless otherwise requested, we typically ship your package on the first shipping date after we receive your order. Our shipping dates are Mondays through Thursdays. We can ship on Fridays for an additional $20 fee (charged by UPS). We are not able to deliver on holidays recognized by UPS (New Year's Day, Memorial Day, July 4, Labor Day, Thanksgiving and Christmas). We cannot ship to PO boxes, APO or FPO.

• While placing your order, you will be asked for your requested shipping date and shipping option. We will make every effort to ship your product on that date. If that is not possible, we will contact you with your revised shipping date. In the case of Overnight delivery, your product will arrive on the day after shipment. In the case of Standard delivery, your product will arrive two days after the day of shipment.

• We live and work on the coast of Maine. Winter months are very exciting here and we will have an occasional "snow day" where UPS, despite its best efforts, cannot promise that our packages will be delivered on time. On those occasions, we will reschedule shipments as weather allows. We will do our best to notify all affected customers of these delays.

Order Confirmation

• Shortly after placing your order, you will receive an email confirmation from service@hancockgourmetlobster.com. This email will contain your name and billing address, the shipping address, the items ordered and your requested shipping date. Please review this email carefully and let us know, by email or by calling 1.866.266.1700, if there is anything that doesn't look correct.

Tracking Numbers

• On the date of shipment, our shipping system will generate an email to you which will contain your UPS tracking number. This email will also come from service@hancockgourmetlobster.com. This email is sent shortly after the packages leave our loading dock, but the actual tracking numbers are not scanned by UPS for several hours, so the tracking number we send you won't be available for tracking until about 8:00 p.m. e.s.t. on the date of shipment. If you need help tracking your package, please don't hesitate to call us at 1.866.266.1700.